How to File Small Claims

How to File a Small Claim with Shipping Tree

We understand that issues can sometimes arise during transit, and we're here to help you through the claims process. If your shipment has been lost or damaged, please follow the steps below to file a small claims.

Step 1: Request the Claim Submission Form

To begin your claim, reach out to your assigned Customer Service Representative ([e-mail]). They will provide you with a Claim Submission Form — this document is required and must be completed in full before we can move forward.

⚠️Please Note: We no longer provide this form via link. It must be requested directly from our support team.

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Step 2: Prepare the Required Documentation

Once you have the form, gather the following materials to support your claims:

• ✅ The completed Claim Submission Form
• ✅ Images of the damaged package, including:
  • The outer packaging (if damaged)
  • The product inside the packaging (if damaged)
• ✅A copy of the invoice in PDF format
• ✅Proof of customer communication, such as:
  • A Screenshot or PDF showing the customer's name, email, and shipping address
  • Details referencing the product(s) in question

This documentation helps us validate the claim and process it efficiently.

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Step 3: Email Your Submission

Send an email to [e-mail] using the subject line:

Claim Submission

Make sure your email includes all required documents listed above.

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What Happens Next?

Once we receive your claim, our Support team will review your submission and follow up with any additional questions or next steps. if anything is missing, we'll let you know right away.

We're here to assist — if you need help locating any documents or gathering the required information, don't hesitate to reach out to your CS Rep.