Jessica Duff
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Activity overview
Latest activity by Jessica Duff-
Jessica Duff created an article,
How to Enable "Continue Selling When Out of Stock" In Shopify (Pre-Orders / Backorders)
If you plan to offer pre-orders or continue selling items that are temporarily out of stock, Shopify allows you to enable a setting called "Continue selling when out of stock." When enabled: Order...
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Jessica Duff created an article,
Creating Weight & Destination-Based Shipping Methods in Shopify and Mapping Them to Kase
Purpose This article explains how to: Create shipping methods in Shopify that vary by destination and order weight (Optional but recommended) Map those shipping methods in Kase to control carrie...
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Jessica Duff created an article,
Shipment → Handling Unit Terminology Change
Effective Now | API Deprecation Date: March 31st, 2026 As part of our ongoing improvement to align terminology across our platform, reports, and APIs, we’ve introduced a terminology update related ...
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Jessica Duff created an article,
Managing User Permissions
OverviewKase now offers Role-Based Access Control (RBAC), giving you precise control over what your team members can access. This guide explains how to manage permissions for your company's users.U...
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Jessica Duff created an article,
How to schedule appointments in Open Dock (For Sauk, Sunnyvale, and Appleton warehouses)
IF YOU RECEIVE AN ERROR IN SCHEDULING AN INBOUND, PLEASE SCHEDULE AS AN "OUTBOUND" APPOINTMENT AND HIT "SAVE". ONCE CREATED, YOU CAN ADJUST FROM OUTBOUND TO INBOUND UNDER YOUR APPOINTMENT.https://o...
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Jessica Duff created an article,
Rate Limit Exceeded: Approving a Shipping Rate
When an order triggers a “Rate Limit Exceeded” message, it means the lowest available shipping rate is higher than the maximum shipping rate you have configured in your account settings. To preven...
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Jessica Duff created an article,
How to Use the Billing Page in the Kase App
The Billing page in the Kase app provides full visibility into your account balance, transactions, statements, and payment methods. From this page, you can review live charges, download monthly st...
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Jessica Duff created an article,
How to Set Up Automated (Scheduled) Reports
The Kase App allows you to schedule automated reports to be sent directly to you or your team members on a recurring basis. This is the only place in the app where ASN Detail Reports can be genera...
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Jessica Duff created an article,
Kase How to Run an Order Report
This article walks you through how to export order data from the Kase app, including available report types, filtering options and where to retrieve your completed report. _________________________...
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Jessica Duff created an article,
How to Run a Carrier Exceptions Report
The Carrier Exceptions Report allows you to download a CSV file showing shipment exceptions by carrier, including tracking numbers and exception types. This report is useful for identifying eliver...