Jessica Duff

Effective Now | API Deprecation Date: March 31st, 2026 As part of our ongoing improvement to align terminology across our platform, reports, and APIs, we’ve introduced a terminology update related ...

IF YOU RECEIVE AN ERROR IN SCHEDULING AN INBOUND, PLEASE SCHEDULE AS AN "OUTBOUND" APPOINTMENT AND HIT "SAVE". ONCE CREATED, YOU CAN ADJUST FROM OUTBOUND TO INBOUND UNDER YOUR APPOINTMENT.https://o...

When an order triggers a “Rate Limit Exceeded” message, it means the lowest available shipping rate is higher than the maximum shipping rate you have configured in your account settings.  To preven...

The Billing page in the Kase app provides full visibility into your account balance, transactions, statements, and payment methods.  From this page, you can review live charges, download monthly st...

The Kase App allows you to schedule automated reports to be sent directly to you or your team members on a recurring basis.  This is the only place in the app where ASN Detail Reports can be genera...

This article walks you through how to export order data from the Kase app, including available report types, filtering options and where to retrieve your completed report. _________________________...

The Carrier Exceptions Report allows you to download a CSV file showing shipment exceptions by carrier, including tracking numbers and exception types.  This report is useful for identifying eliver...

A Bill of Materials (BOM) represents a pre-kitted item that was previously created through a Project Kitting request.  Once a BOM is built, the system treats it as a single SKU made up of multiple ...

Shipping addresses can be edited directly within the Kase app as long as the shipping label has not yet been processed.  Once a label has been created, the address is locked and cannot be changed w...

Use this automation to receive an email notification anytime a Wholesale (B2B) order changes to “Packed”.  Before you startThis automation is specific to B2B (Wholesale) orders by using a B2B=True ...