Jessica Duff

If you plan to offer pre-orders or continue selling items that are temporarily out of stock, Shopify allows you to enable a setting called "Continue selling when out of stock."  When enabled: Order...

Purpose This article explains how to:  Create shipping methods in Shopify that vary by destination and order weight  (Optional but recommended) Map those shipping methods in Kase to control carrie...

Effective Now | API Deprecation Date: March 31st, 2026 As part of our ongoing improvement to align terminology across our platform, reports, and APIs, we’ve introduced a terminology update related ...

OverviewKase now offers Role-Based Access Control (RBAC), giving you precise control over what your team members can access. This guide explains how to manage permissions for your company's users.U...

IF YOU RECEIVE AN ERROR IN SCHEDULING AN INBOUND, PLEASE SCHEDULE AS AN "OUTBOUND" APPOINTMENT AND HIT "SAVE". ONCE CREATED, YOU CAN ADJUST FROM OUTBOUND TO INBOUND UNDER YOUR APPOINTMENT.https://o...

When an order triggers a “Rate Limit Exceeded” message, it means the lowest available shipping rate is higher than the maximum shipping rate you have configured in your account settings.  To preven...

The Billing page in the Kase app provides full visibility into your account balance, transactions, statements, and payment methods.  From this page, you can review live charges, download monthly st...

The Kase App allows you to schedule automated reports to be sent directly to you or your team members on a recurring basis.  This is the only place in the app where ASN Detail Reports can be genera...

This article walks you through how to export order data from the Kase app, including available report types, filtering options and where to retrieve your completed report. _________________________...

The Carrier Exceptions Report allows you to download a CSV file showing shipment exceptions by carrier, including tracking numbers and exception types.  This report is useful for identifying eliver...