Jessica Duff

We often get asked if it's possible to display the exact shipping costs from our fulfillment system at checkout in Shopify. Here's how the process works and what options you have for setting up shi...

The inventory reporting tool is a great resource for inventory reconciliation, reviewing product availability, and checking expiration dates for lot-controlled items. You can run report by date, by...

Before Kase can start fulfilling your orders, we must have a credit card on file. You can also add an ACH account as a backup payment method if you'd like. Please ensure your payment information is...

One of the most important components of the fulfillment process is properly following the guidelines for sending us inventory. When the guidelines are not adhered to, there are penalties in the for...

Kase will target achieving the following key performance indicators (collectively, the “SLAs”) for its Merchants’ accounts:READY TIME CONFORMANCETarget: Kase will have outbound orders of in-stock i...

To keep down prices for Merchants, Kase is focused on using our team and warehouse space efficiently. TRUCK APPOINTMENTSTo ensure we have the appropriate staffing levels available at the correct ti...

Kase will do its best to comply with rush order requests. Unfortunately, we cannot guarantee all rush orders will be fulfilled on the requested timeline. Direct to ConsumerA D2C rush order refers t...

Step 1: Disable Automatic Fulfillment in KaseIf you want more control over when fulfillment is requested, follow these steps:Visit the Kase integration page.Locate the checkbox labeled "Automatical...

You can elect to blacklist specific shipping methods to they are excluded when our system rate-shops shipping options for your orders.  When a method is blacklisted, the system will automatically s...

Setting up your shipping methods correctly ensures your customers are charged the right amount at checkout—and that Kase fulfills those orders using the right carrier and service.This guide walks y...