Jessica Duff

To add a new user:Sign into the Kase app and click the cog wheel near the top right corner.Scroll down and click the ‘Merchant Users’ tab.Click ‘Add User’ near the top right corner.Fill out the dat...

Kase is proud to provide our customers the ability to include custom packaging materials with their orders to help curate the unboxing experience for end consumers.To include special packaging with...

To use your own packaging materials for order fulfillment, you must create ‘products’ and send them to us via an ASN, just as you would with standard inventory.To create a Packaging ASN: Click on t...

Kase is capable of building kits (single SKUs that are formed by the combination of various products) through our ‘project’ feature on our app. Use the following steps to create a project inside th...

Kase aims to make inventory statuses as transparent as possible. We’ve summarized these statuses as an ‘Inventory Snapshot’ in the app and are described and pictured below.Inventory StatusesOn Hand...

To ensure there are no disruptions to fulfilling orders for your customers, it’s important that we know ahead of time what merchandise you’ll be sending to us. Any quantity discrepancies will be li...

We know it’s important that your products get to shows, retailers, festivals, and other B2B events quickly. That’s why we’ve created a B2B feature directly within the ordering page that allows you ...

In certain instances, you’ll want to upload your own shipping labels or shipping documents (such as a commercial invoice or packing slip) to an order. To do this:Find the order in Kase and click on...

Creating orders in Kase is fast and easy. There are three ways to create orders:Integration with your storeCreating orders manuallyUploading orders in bulk.For store integration, a Kase support rep...

With Kase, you can transfer inventory from any of our fulfillment centers to any FBA facility. Kase will prep the orders with FBA item labels and box labels and stage them for pick up. See below fo...