Jessica Duff

We know that shipping internationally is important to growing your business. That’s why Kase is happy to ship to your customers all over the globe.How does it all work?All Kase packages are shipped...

Integrating your store with Kase is quick and easy. With that said, we strongly suggest reaching out to us before connecting your store.  One of our customer success specialists will help you throu...

Kase is able to update orders in our dash when you make changes in Shopify. You can add and remove items, cancel orders, etc. – we will make the necessary adjustments on our end automatically to un...

Kase aims to make order statuses as transparent as possible. There are three categories of orders: Unfulfilled, In Fulfillment and Fulfilled. Each of those categories contain further breakdowns, ex...

Almost all carriers will automatically insure your shipments up to $100 for free. For any claims worth $100 or less, you will need to file the claim directly with the carrier. You’ll need a usernam...

The Kase team would like to define and clarify any lost in transit and damaged in transit policies. The Below is an FAQ of our policies: Q. When would you define a package as “lost in transit” (e....

To access the Kase API you will need to generate an API key. This can be done from the company settings. Our API docs are available here: https://app.shippingtree.co/api/docs/.To Generate an API ke...

Welcome to Kase! Our platform is designed to make the fulfillment process as simple and easy as possible. Whether you’re transferring inventory from a previous fulfillment partner or fulfilling you...

It’s very common to ship SKUs that are comprised of multiple units, master packs, or entire pallets. Case packs are created by the warehouse teams to avoid mis-picks with your orders. You will see ...

Email notifications are important and we highly recommend you set these up when you sign up for Kase.  Email notifications are sent in real time for a variety of reasons, such as label purchase fai...